Shipping policy

Order Processing & Handling All orders dispatch by the following business day (0–1 business days total handling time). We same day dispatch when possible though it is not guaranteed. 

Shipping Rates & Delivery Estimates We offer Free Express Shipping on all domestic orders within the United States. Shipments are fulfilled via UPS 2nd Day Air or UPS Ground, whichever carrier method guarantees the fastest transit (1–2 business days). Total estimated delivery time is 1–3 business days.

Shipment Confirmation & Order Tracking You will receive a shipment confirmation email containing your UPS tracking number as soon as your order dispatches. Tracking status updates populate within 24 hours.

Customs, Duties, and Taxes The business is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages & Issues If your order arrives damaged, please save all original packaging materials and damaged goods, and contact us immediately at kevin@klhwoodcraft.com.